Current Opening: Customer Service & Warranties Administrator

Must love adventure, gear and people!!! 

Due to an internal promotion, Further Faster has a fantastic full-time opportunity for a Customer Service and Warranties Administrator.

• Full-time permanent role in Christchurch.
• Work in a collaborative team environment.
• Great staff discounts on outdoor adventure gear.

Based in Sydenham Christchurch, Further Faster is an outdoor gear and apparel store, where our small size means everyone on the team wears various hats and plays a vital role in our operations as our company grows. We are driven by a motivation for nature and the outdoors. If you share this passion, have a commitment to the environment, a focus on getting things right for customers and a high degree of personal integrity, we want to hear from you!

About the Role

This role provides exceptional customer service to a national and international clientele, maintains clear and professional communication with stakeholders, and expertly handles warranty claims in line with our policies and the Consumer Guarantees Act.

Key responsibilities will include:

• Manage and coordinate all incoming warranties efficiently. 

• Liaise with stakeholders to achieve timely and suitable outcomes for customers.

• Collaborate with the team to handle customer service and exchange queries, and maintain effective systems.

• Respond promptly and effectively to queries via email, phone, in-person, online and social media platforms.

• Maintain excellent attention to detail in all communications, ensuring they are warm and focused on positive outcomes.  

• Maintain organisation and tidiness in the offices and store.

• Become well-versed in our products and effectively apply and communicate this knowledge.

• Assist on the shop floor or in other business areas when required, especially during busy periods and sales periods.

About You

You enjoy interaction with diverse customers and stakeholders and are committed to driving positive engagement through excellent communication with a solution-focused approach.  More than this, you thrive in a team environment. You use your sense of humour to foster an uplifting atmosphere and are the first to step in when there is an opportunity to help a team member.  

You have demonstrated success in: 

• Demonstrating kindness and curiosity, engaging positively with all colleagues and customers, fostering a supportive environment.

• Excelling in managing technology and computer-based tasks and swiftly adapting to new systems and tools.

• Addressing and resolving problems with gear effectively

• Good manual dexterity to utilise your skills to perform gear repairs with precision.

• Learning and retaining product knowledge provided by Further Faster through access to clinics, literature, online resources, sales reps, and more. 

• Attention to detail and following instructions – these qualities are essential to us. To show that you have read this advertisement, please include the word Badger, along with your address in question six on the application form.

Application Process 

If you are excited by this opportunity, we would love to hear from you. Please complete the application form and pre-screening questions, available here: Application Form.

Applications will be reviewed as received and close on Monday, 23rd September 2024. No recruitment agencies, please.