1) WHY PURCHASE FROM FURTHERFASTER?
We know gear and we are easy to deal with. We are a good old fashioned service driven company which takes pride in the relationship with our customers. See our About Us page for more detail.
2) HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
The standard local delivery time from our warehouse in Christchurch is 5-10 business days. A small selection of our stock is held in warehouses in the UK and Australia (some Ruffwear lines) and can take an additional five business days for local New Zealand delivery. Standard delivery time to Australia is 5-12 business days. See our Shipping Page for more details.
3) WHAT IS YOUR RETURN POLICY?
We understand sometimes things are just not right, we get it, so if you're not 100% satisfied with your purchase we will happily accept your return and provide you with one of the following options: store credit, full refund or an exchange. Whatever works best for you. Read our full Returns & Refunds Policy for full details.
4) I'M NOT FAMILIAR WITH THE BRANDS YOU SELL
Have a look at our Brand Page for more information about Montane or any of the brands we sell.
5) WHERE CAN I BUY THE BRANDS YOU SELL IN-STORE?
As well as our own store in Christchurch Montane and all the brands we sell are available through some of New Zealand's leading independent outdoor retailers see our Where to Buy page for details.
6) WHERE CAN I FIND SIZING INFORMATION?
There is a size chart on every product page relating to that brand. Montane's size guide can also be found here.
7) CAN I BECOME A STOCKIST FOR YOUR BRANDS?
If you are a retailer interested in stocking Montane or any of the brands that FurtherFaster sells please get in touch.