Warranty Policy

Had any trouble with your gear that you think is due to a manufacturing issue? Let us know.

Our Product Guarantees:

  • of acceptable quality — they must do what they are made to do, look acceptable, not have defects, be safe, and last a reasonable time -
  • fit for a particular purpose — they must be suitable for a particular purpose that you asked the trader about, and/or they told you the products were suitable for -
  • matched with the description — the product you received matches its description online, or on packaging and labels
  • reasonably priced - if no price has been agreed, you must only pay what other sellers charge for the same products
  • delivered on time and in good condition, or within a reasonable time if no delivery time was agreed.
If we failed on these points, please contact us so we can fix it.

But we will need your help to get the best outcome!

We will need proof of purchase from Further Faster, and for you to please complete this form to help us help you.

If you are the original owner and have bought an item from us and it is faulty, and would like to apply for a warranty, please ensure you have the following information:.

  • Receipt/Order number (You can find this on your email confirmation or at the bottom of your receipt.)
  • Email (ideally one used for purchase)
  • Date of purchase
  • Product details
  • Fault details

Once you have this information, please complete our online product assessment form.

We will then get in touch with you for any further information or photos if required.

If needed, we will arrange for the item to be shipped back to us.

Remedies offered will be as per the Consumer Guarantees Act (CGA).

Please note: Due to Health & Safety, all warranty items must be returned dry and clean.

Please wash it, clean it, and make it smell-free so we can find the best solution for you.  Otherwise, we may need to charge a $25.00 cleaning fee for all dirty and smelly items sent back to us, which can significantly delay processing your warranty.

Items that we deem we cannot easily clean in-house will unfortunately be sent back to the owner, causing further delays.

Expected Timeframe: This can vary depending on the time of year, product and complexity of the issue. In most instances any work should be completed and back to you within a few weeks depending on the supplier and situation.

CAN'T SEE YOUR STORE CREDIT YET?

Store Credit should be credited to your store account on the day your return is processed. You will receive an email once it is processed.

REFUNDS:

Refunds should be in your account within 10 working days of the refund being processed.

ACCURACY OF PRODUCT DESCRIPTION:

We do our best to ensure the product descriptions are correct and current, however from time to time the due to product updates and inputting errors things might not be completely correct.

If you spot something that's not right on the website, please let us know and we'll get it fixed pronto.

NEED HELP STILL?

If you have any questions regarding your product, please contact the customer services team on hello@furtherfaster.co.nz or direct on 03 338 1780.