Exchanges & Returns Policy

Further Faster accepts change of mind returns and exchanges on unused products within 30 days of receipt, for an Exchange or Store Credit, less the original and/or return shipping cost. Terms and conditions apply.

NON-RETURNABLE ITEMS:

  • Cosmetic seconds
  • Clearance items
  • Sample and recycled items
  • Gift cards
  • Socks & Underwear
  • Consumable health and personal care items such as chapstick, sunscreen, healing salves, kula cloths, pStyle, toothbrushes, deet spray, etc.
  • Electronics, climbing or safety products.

TERMS:

All products must be

  • Returned within 30 days of receipt.
  • Unused and in the original packaging.
  • Clean, dry and free of any animal hair.
  • Returned at your cost.

An Exchange or Store Credit will be offered for returns that meet our policy.

A return shipping fee will be charged for any exchanged item.

If your return fails to meet the above standards, it can be returned to sender. 

This is in line with the Consumer Guarantees Act (CGA) https://www.consumerprotection.govt.nz/general-help/common-consumer-issues/change-of-mind/

PROCESS

  • To lodge a return or exchange, please visit here: https://furtherfaster.returnscenter.com.
  • You will need your order number and the original email address you used to purchase it.
  • Follow the online instructions to ensure your exchange or return is processed as quickly as possible.
  • In-store purchases can be exchanged in-store or online if registered against your email address.
  • Online purchases can be exchanged in-store or online if registered against your email address or with proof or purchase.


SHIPPING ON RETURNS:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have an urgent exchange please contact the customer services team at hello@furtherfaster.co.nz or directly on 03 338 1780


CAN'T SEE YOUR STORE CREDIT YET?

  • Store Credit will be credited to your store account on the day your return is processed.
  • You will receive an email once it is processed.
  • Store Credit can be used either online or in-store.


REFUNDS:

We are happy to offer a Store Credit on any items being returned for change or mind as per our Terms and Conditions. We do not offer refunds for change of mind returns.


CANCELLATION OF ORDER:

Once an order has been processed, it cannot be cancelled. 


ACCURACY OF PRODUCT DESCRIPTION:

We do our best to ensure the product descriptions are accurate and up to date; however, from time to time, due to product updates and input errors, they might not be completely correct.

If you spot something that's not right on the website, please let us know, and we'll get it fixed pronto.


NEED HELP STILL?

If you have any questions regarding your product, please contact the customer services team at hello@furtherfaster.co.nz or directly on 03 338 1780.