NEW ZEALAND DELIVERY (excluding boats)...

• For all NZ orders we use Post Haste Couriers.

• All local orders over NZD $100 are shipped free using a standard service.

• All local orders under NZD $100 are charged a flat fee of NZD $6 and ship using a standard service.

• Allow 4 business days for standard South Island shipping and 5 business days for the North Island.

• Rural Address and PO box numbers please add business 2 days.

• Once your item has been dispatched you will receive an email with tracking information.

• Once it has left the store it is at the mercy of the couriers. Please check your tracking information and contact the couriers if it has not arrived when expected.

 PICK UP/CLICK & COLLECT: 

We offer an in-store pick up service. This is contactless, please order online and choose Pick-Up. You will be notified when your order is ready for collection. Please visit the shop 57a Buchan St Sydenham Christchurch during opening hours for collection.

WHERE IS MY ORDER: 

Once your order has been shipped you will receive a Shipment Order Email. This will have a link to your tracking details, you can use this link to find the location of your parcel and contact the courier company to see how far away it is.

If you have not received a confirmation email within 24hrs, please check your junk box in your email, as some times we need to get in touch with you and emails do happen to end up in there!

Alternatively, speak to our order guru 'Bot-Bruce', and he can find the tracking details for you in the chat section of this pop-up. Just ask him, 'Where is my order?' and follow the prompts 🐻.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Allow 4 business days for standard South Island shipping and 5 business days for the North Island.

Rural Address and PO Boxes, please add 2 more days.

We try our best to get your orders out to you ASAP, however, during our peak times (Christmas, Sale week etc), we may need an extra day to process them.

These estimates are for a perfect world when courier companies work on time and natural disasters and pandemics are at bay. Once it has left the shop it is sometimes up to the shipping gods!

CAN I CHANGE MY ADDRESS AFTER I ORDER?

We can’t change addresses in the system once your order has been placed, however, send an email to support@furtherfaster.reamaze.com or call us in-store and we will endeavour to change the address. Please let us know before order cut off at 1pm daily.

INTERNATIONAL DELIVERY (AUSTRALIA, USA)

• All Australian orders are charged a flat fee of NZD $35 and are shipped using a standard service (not including boats).
• All North American orders are charged a flat fee of NZD $90 and are shipped using a standard service (not including boats).
• Standard delivery times for international orders can vary from 5 business days to 6 weeks.
• Once your item has been dispatched you will receive an email with tracking information.
• International orders do not come with a signature delivery confirmation.
• Please do not buy products with eggs or bacon, as international customs do not like this and your order may be confiscated at your own cost (no one wants wasted bacon and eggs!)

SPECIAL ORDER ITEMS

• A limited number of Montane items are shipped from the UK warehouse and delivery can take up to 14 business days from order placement
• All Ruffwear is shipped from our Christchurch store and usually leaves the same or next day. If for some reason we don't have the item you ordered we will notify you the day you order and let you know when you can expect delivery. Special order for non stocked items are usually 2 weeks.

BOATS

• Shipping for white water kayaks starts at $99. Shipping can be arranged for all other boats, kayaks and canoes. Please contact the store for details and cost.

QUESTIONS?

If you'd like to know availability and delivery times for a specific item please contact us and we will get back to you the same day.